PI at The Royal Brompton & Harefield NHS Trust
A Case Study involving Over 200 Staff

RBH-PI-Benefits.PNGBenefits for Patients

  • Bringing staff together to unite ideas for improving the patient's journey e.g. more efficient transfer of cardiology patients involving several hospitals & ambulance services.
  • Patient Involvement - asking for opinions to help improve their experience. Many commented on feeling valued & having their ideas for improvement taken more seriously.
  • Referral & clinic processes modernised, removing steps that didn't add value i.e. money & time saved by eliminating unnecessary investigations.

Benefits for Staff

  • Clarifying processes & team communication - quote from a PI Team Member:
    'We had no idea how complicated the whole process was until we got together & starting mapping it out'.
  • Medical staff buy in - getting consultants involved, particularly in cancelled surgery, transplant & cardiology.

Benefits for Organisation

  • Transferring expertise to enable more effective planning of services - massive culture shift in medical staff as they helped to provide solutions e.g. improved coordination of surgeon's leave. 
  • Freedom of thought - greater awareness that things do not have to be done the way they have always been done. Releasing energy, motivation & empowering staff at all levels to improve patient care.

Our thanks again to Ann Percival, Head of Physiotherapy, who did a great job as our Internal PI Coordinator.

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