Organisational Development (Overview Case Study – Multiple
Projects), Royal Brompton & Harefield NHS Trust (UK)
Client Issue: The Royal Brompton & Harefield NHS Trust, established in 1998 is based in Chelsea, London & at Harefield, near Uxbridge, Middlesex. The Trust was the result of a successful merger between two hospitals & is now the largest postgrad cardiothoracic centre in Europe. Understandably, mergers take a while to settle down & culturally both hospital staffing teams remained subtly different & not always willing to change as fast as management required to meet stretching new government targets.
Solution: Synergy is proud to have partnered with the Trust on a whole range of organisational development challenges over many years. Acting as a retained change agent & executive facilitator/coach, we helped the Board with OD needs analysis & development planning, facilitated Board & Executive Awaydays, Clinical Directorate Meetings, Process Improvement Programs & a variety of training courses at all levels.
Outcome: Positive evaluations from all projects & hence repeat business over 5 years, working to three different CEOs. Successfully transferred process improvement skills (based on lean methodology) to Team Leaders & eventually partnered with the internal Transformation Director to coach them to lead over 50 PI initiatives to improve service quality to patients whilst decreasing red tape for staff.